Privacy Notice

At WE’EV, we are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and respect. This Privacy Notice explains how we collect, use, store, and protect your data when you access our services, including our IoT-enabled energy management systems, predictive maintenance solutions, and financial program APIs. Please read this notice carefully to understand how we manage your personal data.

1. Information We Collect

We collect personal and business-related data in order to provide you with our services. The types of data we may collect include:

– Personal Information: Name, email address, phone number, billing information, and other contact details.

– Business Information: Company name, location, energy consumption data, battery performance data, and other operational information.

– API Usage Data: Data related to your interactions with our API, including request timestamps, response times, and system performance data.

– Device and System Data: Information from IoT devices such as energy storage systems, electric vehicles, sensors, and connected devices, including performance metrics and usage data.

2. How We Use Your Information

We use the information we collect to:

– Provide and Improve Services: To deliver energy management, predictive maintenance, and financial program services, ensuring they are tailored to your needs.

– Optimize System Performance: To monitor and improve the performance of our APIs and connected devices, ensuring accurate data flow and minimizing downtime.

– Customer Support: To assist you with any questions, issues, or technical support related to our services.

– Analytics and Research: To analyze data in aggregate, improving our offerings and developing new features.

– Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

– Service Providers: We may share your data with trusted third-party service providers who help us operate our platform and deliver our services, such as payment processors, cloud hosting services, and analytics providers. These providers are contractually obligated to keep your data confidential.

– Legal Compliance: We may disclose your data to comply with legal requirements, court orders, or governmental requests, or to protect our rights, property, and safety.

– Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your personal data is transferred to a different entity.

4. Data Security

We implement a variety of security measures to protect your data, including encryption, firewalls, and access control protocols. While we take all reasonable steps to protect your personal information, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Data Retention

We will retain your personal and business data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have the right to:

– Access: Request a copy of the personal information we hold about you.

– Correction: Request correction of any inaccurate or incomplete data.

– Deletion: Request the deletion of your personal data, subject to legal obligations or legitimate business interests.

– Opt-Out: Opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

– Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format for transfer to another service provider. To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

Our website and APIs may use cookies and other tracking technologies to enhance your user experience, analyze trends, and gather demographic information. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect some functionality of our services.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe that we have inadvertently collected information from a child, please contact us, and we will take steps to delete the data.

9. International Data Transfers

As a global company, we may transfer your data to servers located in other countries. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your data.

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, technologies, or legal obligations. We will notify you of any significant changes by posting the updated Privacy Notice on our website with a new effective date. Please review this notice periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at:

WE’EV Email: info@weev.vn

Phone: (+84) 938 481 395

Address: 2/16 Vo Truong Toan St., An Phu, Thu Duc City, Ho Chi Minh City

By using our services, you consent to the collection, use, and processing of your personal information as described in this Privacy Notice.